Ask at reception for information on excursions, walks and various activities or special events taking place locally.
Every room is air-conditioned.
Arrival / Departure
You can occupy your room from 3 p.m.; if possible, even earlier. On the departure day please leave your room by 12 a.m. at the latest.
The bar is located next to the Lobby and is open from 11 a.m. to midnight.
The bathrobe in the closet is available for you to use throughout your stay. You can buy a new one at the reception desk for CHF 75.00.
Beauty / Cosmetic
The team of the Wellness & SPA Centre is looking forward to advising you on the most suitable beauty treatments.
Food and drink can be charged to your bill. Please sign all guest checks with your name and room number.
A buffet breakfast is served from 7.00 a.m. to 10.30 a.m. On Saturdays, Sundays and Bank holidays until 11.00 a.m.
Cooking in the rooms, including even the use of a kettle, is absolutely prohibited due to security regulations.
We accept Visa, Mastercard, American Express, Maestro and Diners.
Swimming trunks and bathrobe can be worn around the whirlpool and in the Wellness & Spa Centre. The nude area is in the sauna. Casual clothing may be worn in the Lobby and Bar. At the ‘La Palma’ restaurant guests are required to wear elegant / casual clothing (shorts are not allowed).
Electricity / Voltage
The electric current used throughout Switzerland is 220 volts. Adapters are available at the reception desk (deposit of CHF 5.00 or CHF 40.00 for international ones).
For accidents or emergencies please contact reception or the night-porter. Emergency exits In an emergency follow the illuminated green ‘USCITA’ (= emergency exit) signs.
For environmental reasons we change bed linen every three days. Please hang up your bathrobe and towels if you would like to use them again. If they are lying on the floor or in the bathtub/ shower we will change them during the service. Bathrobes can be bought as souvenirs at the hotel’s Reception.
LA PALMA AU LAC is equipped with the most modern fire prevention system. Please follow instructions posted on your door. If there is a fire, the fire alarm goes off automatically. Please keep calm!
The fitness room is located on the mezzanine floor and is open from 7.00 a.m. to 9.00 p.m. The fitness room is air-conditioned.
For information on local golf courses and booking ask at reception. Guest satisfaction survey We are very eager to know your opinions so that we can improve still further and satisfy your every wish.
Jogging / Walking / Nordic walking
The lakeside is a wonderful pedestrian area for jogging or strolling.
The reception desk staff will be glad to schedule an appointment for you at a hairdresser in Muralto, Minusio or Locarno.
Our housekeeper can take care of your clothes or have them cleaned, if requested. She can also provide you with extra pillows, vases for flowers, etc. In the morning, if you would like your room to be cleaned, hang the card on the door so that the green side is visible. If you do not wish to be disturbed, hang the red side of the card on the door.
A laundry bag and the price list are in the closet. Please fill in the form and put it together with the laundry bag on your bed by 12 a.m. Turnaround time for the laundry service is less than 24 hours. For dry cleaning ask at reception.
If you have lost or found something, please contact the reception desk. The hotel does not take responsibility for any lost items.
The porter looks after your luggage on arrival and departure. If you wish to spend the day of your departure in Ticino and leave your luggage in the hotel after you check out, please contact reception. We will willingly take care of it for you.
The reception desk team will look after your incoming and outgoing mail.
We check the rooms daily for any necessary repairs. Should you notice any damage, please advise the reception desk, we will do our utmost to carry out repairs as quickly as possible.
To book an appointment directly contact the Wellness & SPA Centre reception.
For emergencies an external doctor is on call 24 hours a day. Please contact the reception team.
You will find a choice of snacks and drinks in the minibar free of charge. The minibar is restocked every morning. If you would like to drink something else please call room service. Charges apply.
During the day, you will find a range of dailies in the lobby. Contact reception if you would like to order other papers or magazine. There is a charge for this service.
There are paid parking facilities behind the hotel, subject to availability.
Pets are allowed in the Lobby and in the bedrooms. They are not allowed around the pool, in the ‘Wellness & Spa Centre’ or the restaurant and it is essential that they be kept on a lead both in the hotel and in the area outside the hotel.
Contact housekeeping if you would like your clothes to be pressed. Charges apply.
The reception team is there to assist you from 7.00 a.m. until 11.00 p.m. During the night the night porter is on duty for emergencies and hotel security.
We are glad to help you book a table at restaurants or at a local grotto eatery. We can also assist with taxis, theatre tickets etc.
You will find our room service menu in your room.
Your room is equipped with a digital safe.
Sauna / Steam bath / Jacuzzi
The steam-bath, Jacuzzi and the saunas are in the Wellness & Spa Centre. They are open from 3.00 p.m. to 8.00 p.m. You will find bath towels in the Centre. The whirlpool on the terrace can be used between 9 am and 9 pm. Children below the age of 16 are not allowed to enter the nudist area.
You will find a shoe-shine machine on the ground floor near to the lift. If you would like your shoes to be cleaned, please leave them outside your room in the evening.
Guests may not smoke in public areas. Smoking is allowed on the open terrace (except when food is being served). It is forbidden to smoke in the rooms except on balconies, where possible.
We will be glad to arrange a taxi for you. Please contact the reception.
Each room is equipped with a direct dial telephone; ask for your direct dial number at reception.
In every room the television channel scheduling is preset.
The Terrace is open every day, weather permitting, from 10.00 am to 10 pm. A small selection of dishes is served from 2 pm to 5 pm.
When you stay in the hotel you can use public transport throughout the Region free of charge; you will also receive discounts on ropeways, ferries in the Swiss section of the lake and the main tourist attractions. You can pick up your Ticino Ticket and get further information from Reception.
For your wake-up call please contact the reception desk.
Wellness & Spa Centre
For information on beauty and wellness programmes we kindly ask you to directly contact the Wellness & Spa Centre Team from 10.00 a.m. to 19.00 p.m. Outside these times please contact the hotel reception. Children below 16 years of age may not enter the nudists area. Guests are reminded that it is only possible to cancel a treatment – without penalties being charged - up to 24 hours before the time you have booked. Afterwards, you will have to pay 50% of the price of the treatment. The Wellness & Spa Centre is open from 9.00 a.m. to 9.00 p.m.
We have installed a free Wireless-Lan network throughout the building.