Data protection
Courtesy translation. In case of discrepancies, the German version prevails.
Privacy policy
1. Data protection at a glance
General information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy set out below this text.
Data collection on this website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find the operator's contact details in the section ‘Information about the controller’ in this privacy policy.
How do we collect your data?
Your data is collected, on the one hand, when you provide it to us. This may, for example, be data that you enter in a contact form.
Other data is collected by our IT systems automatically or with your consent when you visit the website. This is mainly technical data (e.g. web browser, operating system or time of page access). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Part of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour.
What rights do you have regarding your data?
You have the right at any time to receive information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the rectification or erasure of this data. If you have given consent to data processing, you can withdraw this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time about this and any other questions regarding data protection.
Analysis tools and third-party tools
When you visit this website, your browsing behaviour may be statistically analysed. This is done mainly with so-called analysis programmes.
Detailed information about these analysis programmes can be found in the following privacy policy.
2. Hosting
Google Cloud
We host our website with Google Cloud. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter Google). The servers on which our website is operated are located in Switzerland (Zurich data centre).
For details, please refer to the Google Cloud privacy policy: https://cloud.google.com/terms/cloud-privacy-notice.
Google Cloud is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our website as reliably and securely as possible.
Data processing agreement
We have concluded a data processing agreement (AVV) with the above-mentioned provider. This is a contract required by data protection law which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the General Data Protection Regulation (GDPR).
3. General information and mandatory information
Data protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various items of personal data are collected. Personal data is data by which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
Please note that data transmission over the internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
Information about the controller
The controller responsible for data processing on this website is:
Mirga AG
Baarerstrasse 75
6300 Zug
Telephone: +41 91 735 36 36
Email: info@lapalmaaulac.com
The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).
Storage period
Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a legitimate request for erasure or withdraw your consent to data processing, your data will be erased unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, erasure will take place once these reasons cease to apply.
General information on the legal bases for data processing on this website
If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR if special categories of data pursuant to Art. 9(1) GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your terminal device (e.g. via device fingerprinting), the data processing is additionally based on § 25(1) TDDDG. Consent may be withdrawn at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data on the basis of Art. 6(1)(c) GDPR if this is necessary for compliance with a legal obligation. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. Information on the legal bases relevant in each individual case is provided in the following paragraphs of this privacy policy. As the controller is based in Switzerland, we also process personal data in accordance with the Swiss Federal Act on Data Protection (FADP).
Data protection officer
We have appointed a data protection officer for our company.
VGS Datenschutzpartner UG
Am Kaiserkai 69
DE-20457 Hamburg
Email: info@datenschutzpartner.eu
Note on data transfers to the USA and other third countries
Among other things, we use tools from companies based in the USA. When these tools are active, your personal data may be transferred to the USA and processed there. For companies certified under the EU-US Data Privacy Framework (DPF) or the Swiss-US Data Privacy Framework, the European Commission and the Swiss Federal Council have determined that an adequate level of data protection exists. For other recipients in third countries, we base the transfer on the standard contractual clauses of the European Commission or on your consent.
Withdrawal of your consent to data processing
Many data processing operations are only possible with your express consent. You can withdraw consent you have already given at any time. The withdrawal does not affect the lawfulness of the data processing carried out up to the time of withdrawal.
Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)
IF THE DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21(2) GDPR).
Right to lodge a complaint with the competent supervisory authority
In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. In Switzerland, the competent authority is the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address bar of the browser changes from ‘http://’ to ‘https://’ and by the padlock symbol in your browser bar.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Access, erasure and rectification
Within the framework of the applicable statutory provisions, you have the right at any time to obtain information free of charge about your stored personal data, its origin and recipients and the purpose of the data processing and, where applicable, a right to rectification or erasure of this data. You can contact us at any time about this and any other questions regarding personal data.
Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:
- If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.
- If we no longer need your personal data but you need it for the exercise, defence or establishment of legal claims, you have the right to request the restriction of the processing of your personal data instead of erasure.
- If you have lodged an objection pursuant to Art. 21(1) GDPR, your interests and ours must be weighed against each other. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
4. Data collection on this website
Cookies
Our web pages use so-called ‘cookies’. Cookies are small text files and do not cause any damage to your terminal device. They are stored on your terminal device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your terminal device until you delete them yourself or they are automatically deleted by your web browser.
In some cases, cookies from third-party companies may also be stored on your terminal device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services).
Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies are used to evaluate user behaviour or to display advertising.
Cookies that are necessary to carry out the electronic communication process, to provide certain functions requested by you (e.g. for the shopping basket function) or to optimise the website (e.g. cookies for measuring web audiences) (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG); consent may be withdrawn at any time.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
Where cookies from third-party companies or for analysis purposes are used, we will inform you about this separately within this privacy policy and, where applicable, request your consent.
Cookie consent
On your first visit, a notice at the bottom of the screen asks whether you consent to the use of statistics and marketing cookies. The notice is part of our website and runs without any external provider. You can change or withdraw your choice at any time via the “Cookie settings” link at the bottom of the page.
Your choice is stored in the “lp_consenso” cookie in your browser (12 months). To be able to demonstrate consent, we log on our server the date and time, a random identifier (the same as in the cookie), the categories chosen, the language and the page visited. No IP addresses or other personal details are stored.
Obtaining and documenting consent serves to fulfil our legal obligations. The legal basis for this is Art. 6(1)(c) GDPR. A list of all cookies can be found in the section “Cookies on this website”.
Data processing agreement
We have concluded a data processing agreement (AVV) with the above-mentioned provider. This is a contract required by data protection law which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
Contact form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.
This data is processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; consent may be withdrawn at any time.
The data you enter in the contact form will remain with us until you ask us to delete it, withdraw your consent to storage or the purpose for storing the data no longer applies (e.g. after your enquiry has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.
Enquiries by email, telephone or fax
If you contact us by email, telephone or fax, your enquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.
This data is processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; consent may be withdrawn at any time.
The data you send to us via contact requests will remain with us until you ask us to delete it, withdraw your consent to storage or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
5. Analysis tools and advertising
Google Tag Manager
We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Tag Manager is a tool that enables us to integrate tracking or statistics tools and other technologies into our website. Google Tag Manager itself does not create user profiles, does not store cookies and does not carry out any independent analyses. It serves only to manage and deploy the tools integrated via it. However, Google Tag Manager collects your IP address, which may also be transferred to Google's parent company in the United States.
Google Tag Manager is loaded when you visit our website. Until you have made a choice, all Google services are set to “denied” via Google Consent Mode: no cookies are stored or read and no identifiers are used. Google only receives technical signals without cookies (for example the time, the page visited, the browser type and the consent status), which it uses to produce aggregated statistical models; for technical reasons your IP address is transmitted. The legal basis is our legitimate interest in audience measurement that collects as little data as possible (Art. 6(1)(f) GDPR). Google Analytics and Google Ads cookies are only stored if you consent to the “Statistics” or “Marketing” category (Art. 6(1)(a) GDPR and § 25(1) TDDDG). You can withdraw your consent at any time.
Google Analytics
This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, length of stay, operating systems used and the user's origin. This data is combined into a user ID and assigned to the respective terminal device of the website visitor.
Google Analytics uses technologies that enable the recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there.
This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent may be withdrawn at any time.
Google is certified under the EU-US Data Privacy Framework (DPF); the transfer of data to the USA is based on this and, additionally, on the standard contractual clauses of the European Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.
IP addresses
Google Analytics 4 does not log or store IP addresses. On behalf of the operator of this website, Google will use the information collected to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website use and internet use.
Browser plug-in
You can prevent the collection and processing of your data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
Further information on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.
Data processing agreement
We have concluded a data processing agreement with Google and fully implement the requirements of the data protection authorities when using Google Analytics.
Meta pixel (Facebook and Instagram)
If you consent to the “Marketing” category, we use the Meta pixel. The provider is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. With the pixel we measure how visitors respond to our advertising on Facebook and Instagram and can show more relevant ads. To do this, the pixel stores a cookie (_fbp) and sends information about the use of our website to Meta; data may also be transferred to the USA. Meta is certified under the EU-US Data Privacy Framework. We and Meta are joint controllers for the collection and transmission of the data (Art. 26 GDPR).
Before you consent, the Meta script is not loaded and no data is sent to Meta. The legal basis is your consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG), which you can withdraw at any time via “Cookie settings”. More information: https://www.facebook.com/privacy/policy/
6. Newsletter
Newsletter data
If you would like to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.
The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6(1)(a) GDPR). You can withdraw your consent to the storage of the data and the email address and to their use for sending the newsletter at any time, for example via the ‘unsubscribe’ link in the newsletter. The withdrawal does not affect the lawfulness of the data processing operations already carried out.
The data you have provided to us for the purpose of receiving the newsletter will be stored by us, with us or with the newsletter service provider, until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after you cancel the newsletter or once the purpose no longer applies. We reserve the right to delete or block email addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest pursuant to Art. 6(1)(f) GDPR.
Data stored by us for other purposes remains unaffected by this.
After you have been removed from the newsletter distribution list, your email address may be stored by us or by the newsletter service provider in a blacklist, if this is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and is not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). Storage in the blacklist is not limited in time. You may object to the storage if your interests outweigh our legitimate interest.
7. Plug-ins and tools
Fonts (local hosting)
This website uses the Josefin Sans font. It is stored locally on our server; when the pages are accessed, no connection is established to servers of Google or other third parties.
Google Maps
On our website, we display a map image and a link to the Google Maps mapping service. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland. We do not embed an interactive map: a connection to Google is only established when you click on the link and open Google Maps.
Further information on the handling of user data can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de.
Online booking
On the pages for our rooms, we embed the booking form of our online booking system (res-online, wbe.res-online.net). The form is only loaded when you access the relevant section of the page; your IP address is then transmitted to the provider. The data you enter for a booking is processed in order to handle your booking (Art. 6(1)(b) GDPR).
Links to partners
For gift vouchers and spa appointments, we link to the online shops of our partners (e-guma, Fresha). Data is only transmitted to these providers when you click on the relevant links; from then on, their data protection provisions apply.