Activities
Please ask at the reception desk for information about excursions, hikes, special events, and other activities in the area.
Air Conditioning
Each room is equipped with air conditioning.
Adapters and Chargers
Adapters and chargers for your devices are available at the reception desk against a deposit of CHF 20.00.
Allergies:
Please inform the reception of any allergies so that we can notify the relevant departments in advance.
We will ensure that your room is equipped with allergy-friendly bedding and appropriate amenities.
In the case of food allergies, please contact our service staff directly.
Bathrobes and Slippers
A bathrobe and slippers are available in your room wardrobe for complimentary use during your stay.
As a keepsake, you may purchase a new bathrobe at the reception desk for CHF 75.00.
Breakfast
The breakfast buffet is available daily from 7:00 a.m. to 10:30 a.m.
For special occasions and on Sundays during the summer, brunch will be served from 10:00 a.m. to 2:00 p.m.
Check-in / Check-out
Your room will be ready from 3:00 p.m.
We kindly ask you to leave the room by 11:00 a.m. on the day of departure.
If you wish to request a late check-out, please contact the reception desk – CHF 30 per hour; from 5:00 p.m. onwards, the full daily rate applies, subject to availability.
Children’s Amenities:
We provide changing tables, baby bathtubs, side guards for cribs or extra beds, potty seats, kettles, and bathrobes and slippers in various sizes depending on age.
Please contact the reception team for assistance.
Consumption Receipt
All charges for consumptions at the hotel can be added directly to your hotel bill.
Please sign each receipt clearly with your name and room number.
Cooking
For safety reasons, cooking is strictly prohibited in rooms.
Credit cards
We accept: Visa, Mastercard, American Express, Diners, Maestro, Postcard and Twint.
Doctors
An external doctor is available for emergencies 24 hours a day. Please contact the reception desk.
In case of an emergency, please dial 144 directly (ambulance).
Emergency
In case of an emergency, please contact the reception desk.
Emergency Exit
In case of an emergency, please follow the green EXIT signs.
Environment
For the sake of the environment, we change your bed linen every third day.
If you hang up your towels and bathrobes, you are opting for another use.
If you place them on the floor, in the shower, or in the bathtub, we will be happy to replace them.
Daily change of bed linen and/or towels is available upon request.
Please inform the reception desk.
Extra Bed:
Depending on the room size, it is possible to add an extra bed (for an additional charge) or a crib.
Please contact the reception desk.
Fire
Hotel La Palma au Lac is equipped with a fire alarm system.
To prevent fires, we recommend avoiding open flames of any kind (candles, gas, petrol, or methane burners); unplug electrical devices (kettles, hairdryers, etc.) after use; and do not use damaged electrical cords. Smoking in the rooms is prohibited.
In case of fire, remain calm.
Immediately notify the reception by phone, via the WhatsApp QR code, or at +41 91 735 36 36, providing your room number and any observations. Close all doors and windows to prevent drafts, smoke, or the spread of fire. Do not use the elevator under any circumstances.
Follow the instructions located on your room door.
Fitness
The fitness room is open from 6:00 a.m. to 9:00 p.m.
If you wish to use the room outside these hours, please contact the reception desk.
Golf
For information about nearby golf courses and for reservations, please contact the reception desk.
Hairdresser
Our reception team will be happy to arrange an appointment for you.
Ironing Service
Our housekeeping team will be happy to take care of ironing your clothes. This service is subject to a charge.
Or in your room on request, but only for a limited time.
Jogging / Walking / Nordic walking
A wonderful jogging route runs directly along the lakefront. It is also suitable for leisurely walks or cycling.
Lost & Found
Please contact the reception if you have lost or found any items.
The hotel assumes no responsibility for lost items.
Luggage
During your arrival and departure, the portier will assist you with your luggage.
If you arrive early or depart early, you may leave your luggage with us.
Laundry
In the room wardrobe, you will find a laundry bag with a price list.
Please fill out the list and place it in the laundry bag, then leave the bag on your bed by 12:00 p.m. Laundry service is guaranteed within 24 hours.
For dry cleaning, please contact the reception desk.
Massages
To book a massage appointment, please contact the reception desk.
Minibar
Your room is equipped with a minibar containing a small selection of drinks and snacks (included in the room rate).
For additional drinks or snacks, please contact the bar (charges apply).
Newspapers
Various daily newspapers are available in the hotel lobby during the day.
If you would like other newspapers, please contact the reception desk (charges apply).
Parking
The parking spaces behind the hotel can be used for a fee, subject to availability.
Please contact the reception so that we can assign you a parking spot.
Pets
Pets are welcome. For hygiene reasons, animals are not allowed in the Wellness & Spa area.
Please observe the leash requirement throughout the hotel.
Pillow Menu
Our pillow menu can be found in the information folder.
Our housekeeping team will be happy to assist you.
Upon request, you may receive additional pillows or extra blankets.
Please contact our reception desk.
Pizzeria Napulé:
Wednesday, Thursday & Friday: 6:00 p.m. – 10:30 p.m.
Saturday: 12:00 p.m. – 10:30 p.m.
Sunday: 12:00 – 16:00
Monday & Tuesday: Closed
Post
The reception team will be happy to handle your incoming and outgoing post.
Power Supply
220 volts, alternating current.
Adapters are available at the reception desk for a deposit of CHF 20.00.
Printing Services:
To print your documents safely and securely, please contact the reception staff.
A fee applies for more than 10 pages: CHF 0.30 per black-and-white page or CHF 0.80 per color page.
Reception
Our reception desk is open 24 hours a day.
Repairs
If something in your room is not functioning properly despite our daily checks, please report it to the reception desk.
We strive to resolve any issues promptly.
Reservations
Please contact the reception team if you would like to reserve a table at a restaurant or grotto, or if you need a taxi or tickets for a special event.
Restaurant La Palma
Open daily from 12:00 p.m. to 9:30 p.m.
Bar service: 7:00 a.m. – 10:30 p.m.
For information regarding allergens, please consult the restaurant staff.
Room Service
In your room, you will find a QR code to order room service from 12:00 p.m. to 9:30 p.m.
Safe
A digital safe is installed in your room.
Smoking
Smoking is prohibited in all public areas.
Smoking is allowed on the terrace, but not during mealtimes.
Smoking is not permitted in the rooms, except on the balcony.
Sewing Kit / Sewing service
A sewing kit is available in your room wardrobe.
If you need assistance, please contact the reception desk.
Taxi
We will be happy to book a taxi for you. Please ask at the reception desk.
Telephone
In your room, you will find a QR code to contact us via WhatsApp, or you can reach the reception by phone at +41 (0)91 735 36 36.
Television / TV
Each room is equipped with a television.
Click here to see the list of channels
CHANNELS
Toiletries
If you would like additional toiletries (toothbrush and toothpaste, comb, shaving kit, vanity set, shower cap), please contact the reception desk.
Transport
As a hotel guest, you can use public transportation in the region free of charge with the Ticino Ticket.
You also receive discounts on mountain railways, boats on the Swiss lakes, and various tourist attractions.
The Ticino Ticket and additional information are available at the reception desk.
Video Surveillance
The entire hotel is under video surveillance.
Wake-up Call
The reception will be happy to arrange a wake-up call for you.
Wellness area and Palm Leaf SPA by Gold Elephant:
Palm Leaf SPA:
For information and bookings for massages, please contact the Spa or the reception desk.
Guests are informed that cancellations up to 24 hours before the treatment are free of charge; after that, 100% of the booked treatment will be charged.
Children up to 12 years old may only enter the thermal bath/jacuzzi when accompanied. Families with children can use the Spa from 9:00 a.m. to 2:00 p.m.
Wellness Area:
Open daily from 2:00 p.m. to 9:00 p.m.
On request, it is open from 9:00 a.m. to 1:00 p.m. (preparation time: 30 minutes).
Access is permitted to persons over 16 years old and only in swimwear.
It is possible to reserve the area privately. For further information, please contact the reception desk.
Wheelchairs
The hotel has rooms suitable for wheelchairs or walking aids; these are available upon request.
Wireless-Lan
A free wireless LAN system is installed throughout the building.
Net name: LA PALMA-GUEST
Password: Welcome
